HealthOne

Need - Define the culture prior to expansion

Focus - From transaction takers to life helpers

Leadership - From individuals to a team

Employees - From a job to a calling

Customer interaction - From task to neighbors

Key result - Motivated workforce helping others.

Consulting

Apply Santa inspired strategies and methods so your business

can achieve the organizational effectiveness you need.


Lowes Foods

Need - Compete with Wal-Mart and Publix

Focus - From commodities to memories

Leadership - From dictating to guiding

Hosts - From “Yes sir!” to “What if we...”

Guest interaction - From tasks to neighbors

Key result - Basket size up 50%

Dalton Utilities

Need - Create a high performing workforce  

Focus - From sleepy to dynamic

Leadership - From dictating to guiding

Crews - From “Yes sir!” to “What if we...”

Guest interaction - From disrupter to focus

Key result - Workplace pride and satisfaction


Consulting Case Studies

Hamilton Health Care System

Need - Increase HCAHPS* and revenue

Focus - From frustration to engagement

Leadership - From dictating to guiding

Team - From “Yes sir!” to “What if we...”

Guest interaction - From clinical to human

Key result - HCAHPS rose from 65 to 90%


*HCAHPS-Hospital Consumer Assessment of Healthcare Providers and Systems)

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The Santa System team:
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The Santa System results:
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