You're in for a fun ride—and a good read.

My old friend and colleague Lenn Millbower has a special gift for bringing ideas to life, and life to ideas.

He sort of comes into your brain through a side door—the way of fantasy, novelty, and humor—and he rearranges your mental furniture.

Drawing on his long experience with the legendary Disney culture of service and a career in show business, and adding his own creative twists, he offers us a fresh, entertaining, and useful perspective for thinking about the challenges of leadership, management, and business.

His Santa Claus metaphor and model, while fun to work with, are also surprisingly durable, with room for the spectrum of concepts, principles, and practices that shape the practical realities of running a successful service enterprise.

Dr. Karl Albrecht

Imagine an organization that serves billions of children all over the world. The man in charge must know which of those children are nice and which toys each nice child wants. And, he must deliver the right toys, to the right child, in the right home, in just one night. From a business perspective, the leadership, employees, processes, and organizational effectiveness required for such success boggles the mind.

    Though it may seem too good to be true, that organization exists. It's Santa's Workshop and Lenn Millbower, The Mouse Man™ and former Disney training leader, visited it at the North Pole. Santa's team, led by Mrs. Merri Claus, gave him an eye-opening, behind-the-scenes look at the methodology that delivers Santa's success. In this book, Lenn unwraps those secret strategies so you can give the gift of organizational effectiveness to you and your organization .